FAQ's
Q) Who is responsible?
A) It is the customer’s responsibility to ensure that they and any other person they allow to operate any hired equipment, is suitably trained and instructed to operate the equipment safely.
​The customer is fully responsible for the safety of all machinery once signed for and in their possession.
​It is the Customers responsibility to ensure that the correct Safety (PPE) Equipment is worn at all given times whilst using our hired products.
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Q) Do I need insurance?
​A) Although all of our machinery is insured through our own insurance, It is the customers responsibility to have their own ‘Hire In Plant Insurance’ and to supply a copy of this prior to the hire of any product.
​In the event that any machinery, attachments or misplaced items are reported stolen or damaged, the customer will be fully responsible to bear the full costs of the loss or damage of all equipment.
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Q) What happens if a machine breaks down?
A) In order to provide a reliable service, our fleet are serviced on a regular basis. In the unlikely event that a machine breaks down during a hire period, it is the customers responsibility to contact us immediately and that the machinery is not used any further. We will send a qualified Fitter directly to you at a reasonable time or arrange a speedy replacement. The hire company will not be liable for any downtime.
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​Q) Does the machine come with fuel?
A) All machinery will have a full tank of fuel upon delivery, the customer is responsible for ensuring all machinery is refuelled prior to collection, the customer will be charged per litre if not refuelled once collected.
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Q) Do I need to clean the machine before collection?
A) All our machinery is hired out in a clean and presentable manner. Although we appreciate that it is not brand new, we do expect our equipment to be treated with care and attention and ask that it is returned to us in a similar state you received it in.
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If you have any further questions please do not hesitate to get in contact.
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